“In the future, 80% of customer interactions will be built without human interaction.” Gavet said. She said that the company is focused on how to use this technology to provide a human level of customized service for everything from questions about hotels and tickets to—eventually—delivering your room service. Source: Fortune
About my sharing
This section is used to share resources I find interesting. The opinions expressed in this section do not necessarily reflect my views. Most of the highlights are direct quotes from the original sources.